Help centre
Cancellations & Refunds
Understand our cancellation policies.
6 articles
- Can I get a refund for a medical emergency?Medical emergencies may qualify for a special refund even outside the normal policy. 1 min
- Cancellation and refund policyFull refund if cancelled 7+ days before check-in. 50% for 3–7 days. No refund under 3 days. 2 min
- How to cancel a bookingStep-by-step guide to cancelling a confirmed stay or package booking. 1 min
- How to check your refund statusTrack the status of a pending refund from your Dashboard. 1 min
- What if the host cancels my booking?If a host cancels, you get a 100% refund and help finding alternative accommodation. 1 min
- When will I receive my refund?Refund timelines depend on your payment method. 1 min
Still need help?
Message or call our team and we will sort it out with you. You can also raise a ticket and track it online.