Yes — we review refund exceptions for genuine medical emergencies.
What qualifies:
- Medical emergency for the guest or an immediate family member
- Natural disaster or government-issued travel advisory affecting your route
How to apply:
- Raise a support ticket with subject "Emergency Refund Request"
- Attach supporting documentation (hospital discharge note, doctor's letter, or official advisory)
- Our team reviews and responds within 2–3 business days
Refund decisions for exceptions are made case-by-case. We recommend purchasing travel insurance for complete coverage.