Shipping & Delivery Policy

1. Nature of Services (Important Explanation)

StayKedarnath does not ship any physical goods. All services are delivered digitally, including:

• Booking confirmations
• Booking Vouchers
• Payment receipts
• Communication with Service Providers
• Modification and cancellation updates
• Support messages
• Local assistance details

Delivery of actual travel services (such as accommodation, transportation, meals, attractions) is performed by independent Service Providers, not StayKedarnath.

2. How We Deliver Digital Services

All digital confirmations and documents are delivered through one or more of the following channels:

• Email (primary delivery method)
• SMS/WhatsApp (where applicable)
• On-screen confirmation pages after payment
• Downloadable Booking Vouchers via the Platform

Delivery is considered successful when:

1. A Booking Voucher is automatically generated and sent to your registered email address, and
2. The confirmation page appears on your screen after payment.

If you do not receive the email within 10 minutes, please check:

• Spam or Promotions folder,
• That your email address was entered correctly.

If still missing, contact us at info@staykedarnath.in.

3. Delivery Timelines

3.1 Instant Delivery (Automated)

For most bookings made on the Platform:

• Booking confirmation is delivered instantly after successful payment.
• The Booking Voucher is emailed within 10 minutes.

3.2 Manual Confirmation (Exceptional Cases)

Some stays require manual verification with the Service Provider (typically during peak season or in remote areas).

In such cases:

• Delivery time may extend to 15–60 minutes.
• You will be notified if manual confirmation is needed.
• If the property cannot confirm, you will be offered an alternative or a refund as per policy.

3.3 Delayed Delivery Due to External Factors

Delays may occur because of:

• Power outages in mountain regions
• Network downtime affecting Service Providers
• Payment gateway delays

We will keep you informed proactively whenever possible.

4. Delivery of On-Ground Services (What We Are Responsible For)

StayKedarnath is responsible for:

1. Delivering accurate booking information to Service Providers.
2. Delivering digital confirmations to travelers.
3. Providing customer support and mediation.
4. Offering local assistance in case of Host Failure or emergency, wherever feasible.

We are not the provider of accommodation, meals, transport, or physical travel services. These are delivered by independent Service Providers under their own terms as explained in our Terms of Service.

5. Delivery Failures

5.1 Email Not Received

If you do not receive your Booking Voucher:

• Contact us at info@staykedarnath.in and we will resend it.
• You may also request a WhatsApp or SMS copy.

5.2 Host Does Not Receive Your Booking Details

If the Service Provider claims they did not receive your booking:

• We immediately resend the confirmation to the host,
• Contact them directly on your behalf,
• Provide proof of confirmation,
• And if necessary, activate Host Failure support (as defined in our Terms).

5.3 Payment Success but Voucher Missing

If payment succeeds but no voucher is delivered:

• We verify the transaction,
• Reissue the voucher,
• Or issue a refund if the booking cannot be fulfilled.

6. Delivery of Updates & Modifications

When your booking is modified or cancelled:

• Updated vouchers are sent via email and/or WhatsApp,
• Refund confirmations (where applicable) are delivered via email,
• Any changes requested by the traveler or Service Provider are documented in writing.

You are responsible for reviewing updated confirmations. See our Amendments policy for details.

7. Communication Commitments

StayKedarnath aims to:

• Acknowledge customer queries within 24–48 hours,
• Provide booking updates promptly.

During peak Yatra periods, minor delays may occur, but we continue to prioritize urgent traveler needs. Learn more About Us and our local support.

8. Limitations of Responsibility

We are not responsible for delivery delays caused by:

• Network failure on your device,
• Incorrect email/mobile details provided by you,
• Email service provider issues,
• Service Provider communication delays,
• Force Majeure situations affecting the region.

However, we always assist to the best of our ability. See our Limitation of Liability section for details.

9. Changes to This Policy

We may update this Shipping & Delivery Policy periodically to reflect operational changes, technological improvements, or legal requirements. The"Last Updated" date indicates the latest version.

Material changes will be communicated where appropriate. See Terms of Service - Changes to Terms.

10. Contact & Support

For issues related to booking delivery, missing vouchers, or communication delays:

We strongly recommend contacting us immediately if you have not received confirmation within the expected timeframe.