Question 1

What is the best time to visit Kedarnath?

Accepted Answer

The best time is May to June and September to October. The temple opens in late April/early May and closes in November (Diwali). Avoid July-August monsoon season due to landslides and heavy rainfall.

Question 2

What is the cancellation policy?

Accepted Answer

Our standard cancellation policy: Free cancellation up to 7 days before check-in. 50% refund for cancellations 3-7 days before. No refund for cancellations within 3 days. Some properties may have different policies - always check before booking.

Question 3

Is helicopter service available to Kedarnath?

Accepted Answer

Yes! Helicopter services operate from Phata, Guptkashi, and Sirsi helipad to Kedarnath. Flight time is 7-10 minutes. Book in advance during peak season. Cost ranges from 4,000-7,000 per person one way.

Question 4

What are the temple darshan timings?

Accepted Answer

Kedarnath Temple timings: Morning - 4:00 AM to 3:00 PM, Evening - 5:00 PM to 9:00 PM. Rudrabhishek and special poojas have separate timings. During peak season, expect long queues - arrive early.

Question 5

What packages do you offer?

Accepted Answer

We offer: Do Dham (Kedarnath + Badrinath), Char Dham packages, Kedarnath-only packages (2-4 days), VIP Darshan packages with helicopter, Group pilgrimage tours, and customizable itineraries.

Question 6

What should I pack for Kedarnath trek?

Accepted Answer

Essential items: Warm clothes (temperatures drop below 5°C), rain gear, comfortable trekking shoes, first aid kit, water bottle, energy snacks, torch/headlamp, sunscreen, sunglasses, and valid ID proof. Avoid heavy luggage.

Question 7

Do I need registration for Kedarnath Yatra?

Accepted Answer

Yes, biometric registration is mandatory at Sonprayag. Carry valid government ID (Aadhaar/Passport). Registration is free and includes basic health check. Without registration, you cannot proceed beyond Sonprayag.

Question 8

What types of accommodation are available?

Accepted Answer

We offer: Budget dharamshalas, standard hotels, premium resorts, tents/camps near Kedarnath, homestays in villages, and luxury cottages in Guptkashi/Phata. Prices range from 500 to 15,000 per night.

Question 9

How do I get a refund?

Accepted Answer

Refunds are processed automatically based on our cancellation policy. The amount is credited to your original payment method within 5-7 business days. For UPI/wallet payments, refunds may be faster (2-3 days).

Question 10

What is included in packages?

Accepted Answer

Typical inclusions: Accommodation, meals (as specified), transportation, guide services, temple registration assistance, and travel insurance. Helicopter packages include flight tickets. Check each package for specific inclusions.

Question 11

How do I make a booking on StayKedarnath?

Accepted Answer

To make a booking: 1) Search for your preferred dates and location, 2) Browse available properties, 3) Select your room type and number of guests, 4) Fill in your details, 5) Complete payment. You'll receive instant confirmation via email and SMS.

Question 12

Is it safe to pay online?

Accepted Answer

Absolutely! We use industry-standard security measures including 256-bit SSL encryption, PCI DSS compliance, and secure payment gateways (Razorpay/Stripe). Your card details are never stored on our servers.

Question 13

Is Kedarnath safe for elderly and children?

Accepted Answer

The trek is challenging (16 km uphill). For elderly/children, we recommend: helicopter service, pony/palki (palanquin) rides available from Gaurikund. Consult a doctor before the trip if you have health conditions.

Question 14

Is food available at the properties?

Accepted Answer

Most properties offer vegetarian meals (pure veg is common in the region). Breakfast, lunch, and dinner packages are available. Some properties have in-house restaurants. Non-veg and alcohol are not available near temple areas.

Question 15

Are there any hidden charges?

Accepted Answer

No hidden charges! The price shown includes all applicable taxes and fees. Some properties may charge extra for additional services like meals, laundry, or extra beds - these will be clearly mentioned.

Question 16

Can I modify my booking after confirmation?

Accepted Answer

Yes, you can modify your booking up to 48 hours before check-in. Go to "My Bookings" in your dashboard, select the booking, and click "Modify Booking". Changes may be subject to availability and price differences.

Question 17

What amenities are included?

Accepted Answer

Standard amenities include: Clean bedding, attached bathroom, hot water (limited hours in remote areas), basic toiletries, and room service. Premium properties offer heaters, WiFi, TV, and restaurant.

Question 18

What is the check-in and check-out time?

Accepted Answer

Standard check-in: 12:00 PM (Noon), Check-out: 10:00 AM. Early check-in or late check-out may be available on request (subject to availability and additional charges).

Question 19

Can I customize my package?

Accepted Answer

Yes! Contact our travel experts to customize your itinerary. We can adjust duration, accommodation class, add activities, or combine multiple destinations. Custom packages may have different pricing.

Question 20

How do I create an account?

Accepted Answer

Click "Sign Up" on the homepage. Enter your email, phone number, and create a password. Verify your email/phone via OTP. You can also sign up using Google or Facebook for faster registration.

Question 21

Why was my payment declined?

Accepted Answer

Payments may be declined due to: Insufficient funds, incorrect card details, expired card, bank security blocks, or international transaction restrictions. Try a different payment method or contact your bank.

Question 22

Are group discounts available?

Accepted Answer

Yes, we offer discounts for groups of 10+ travelers. Contact us for group booking inquiries. Corporate and pilgrimage group packages with special rates are also available.

Question 23

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page. Enter your registered email. You'll receive a password reset link valid for 24 hours. Click the link and create a new password.

Question 24

How do I check my booking status?

Accepted Answer

Log into your account and go to "My Bookings" to see all your reservations. You can view booking details, check-in instructions, and property contact information. You'll also receive status updates via email.

Question 25

Can I pay at the property?

Accepted Answer

Most bookings require full payment online to confirm your reservation. However, some properties offer "Pay at Property" option for certain room types. Look for this option during checkout.

Question 26

Can I book for someone else?

Accepted Answer

Yes, you can book on behalf of others. During checkout, enter the guest's name and contact details in the "Guest Information" section. Make sure the guest carries a valid ID matching the name on the booking.

Question 27

How do I update my profile information?

Accepted Answer

Go to "My Account" > "Profile Settings". You can update your name, phone number, email, and profile photo. Some changes may require verification via OTP.

Question 28

Are pets allowed?

Accepted Answer

Most properties do not allow pets due to the religious nature of the area and wildlife concerns. Please check individual property policies before booking if you plan to travel with pets.

Question 29

How do I delete my account?

Accepted Answer

To delete your account, go to "My Account" > "Settings" > "Delete Account". Note: This action is irreversible. All your booking history and saved information will be permanently deleted.

Question 30

Do you support international credit cards for foreign travelers?

Accepted Answer

Yes, we gladly welcome international travelers! We accept international Credit and Debit cards including **Visa, Mastercard, and American Express (Amex)**. Payments are processed securely via our Razorpay integration.

Question 31

What payment methods do you accept?

Accepted Answer

We support a wide range of secure payment options for your convenience:
- **UPI & Digital Wallets**: Google Pay, PhonePe, Paytm, and BHIM UPI.
- **Cards**: Visa, Mastercard, RuPay, and American Express (Amex).
- **Payment Gateway**: Secured by Razorpay.
- **Other**: Net Banking from all major Indian banks.
All transactions are processed with bank-grade 256-bit SSL encryption for your safety.

Question 32

How do I reach Kedarnath?

Accepted Answer

Kedarnath can be reached via a 16 km trek from Gaurikund. Helicopter services are also available from Phata, Guptkashi, and Sirsi. The nearest railway station is Rishikesh (216 km) and nearest airport is Dehradun (239 km).

Question 33

How do I become a host on StayKedarnath?

Accepted Answer

You can apply by visiting the "Become a Host" tab on our website. Submit your property details, and our team will review and verify your listing to get you started.

Question 34

What is the difference between Do Dham and Char Dham?

Accepted Answer

Char Dham covers all four sacred shrines (Yamunotri, Gangotri, Kedarnath, Badrinath) taking 10-12 days. Do Dham typically refers to visiting just Kedarnath and Badrinath, taking 5-7 days.

Question 35

Is WiFi available at the stays?

Accepted Answer

WiFi availability varies by property and location. While many hotels in lower altitudes offer WiFi, stays closer to the Kedarnath temple may have limited or no connectivity. You can check the "Amenities" section of any specific property before booking.

Question 36

How do I contact customer support during my trip?

Accepted Answer

You can reach our 24/7 support team via the Contact Us page, or directly through the "Help" widget in your user dashboard if you encounter urgent issues during your stay.

Question 37

Do you provide guided tours or just accommodations?

Accepted Answer

StayKedarnath primarily focuses on providing verified accommodations. However, we do offer optimized itineraries and partner with verified travel agencies for helicopter bookings and transport logistics.

Question 38

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking according to our cancellation policy. Free cancellation is available up to 24 hours before check-in. After that, cancellation fees may apply.